Did you have a good experience with us?
Debbie is wonderful and great at helping me select my jewelry! Geralds’s is the BEST!! I Love the Hearts & Arrows Diamonds. Thanks again for your great service and friendliness!
I have lived in Oak Harbor for over 35 years. I have had custom jewelry made ,plus I've bought many birthday gifts, wedding gifts , and even graduation gifts from Gerald's Jewelry. When you walk through the door you feel like you are a part of their family. They are friendly and warm people to work with. All the custom jewelry I had made turned out better than I could have ever imagined . If you're thinking about a special gift for someone, I HIGHLY RECOMMEND GERALD'S JEWELRY FIRST. THEY ARE A FAMILY OWNED STORE AND IT SHOWS BY THE WAY YOU ARE TREATED. I have never felt pressured to buy anything from them .If you just want to look around or you need help they are there to assist you with all your needs. So next time you are looking for that special gift or a gift for any occasion . Try them out and you will be truly surprised of all the different items that they have to meet almost all your needs.
We love Gerald's! Wonderful friendly staff & excellent service. We have had jewelry repair, watch batteries installed as well as a custom cross necklace designed and created. Plus I can always find great unique gifts that don't break the budget & they gift wrap free. We wouldn't consider going anywhere else!!
After shopping around for a ring resize quote, Gerald's offered the best deal - which was great! But the good experiences ended there. I asked if I could keep the piece they cut out when sizing down, and got attitude from the woman helping me. They finished resizing a day earlier than they had quoted me, which was nice. When I came to pick it up, I noticed that part of the band had separated from the diamond setting. I brought it back in immediately and explained the error to the same woman. She insisted that it wasn't their fault and that it had been like that since we bought it. I had before and after pictures of the ring where it was perfect before the resize, and separated afterward, so it was obvious that the only time this separation could have happened was in their store. I brought my fiance back with me later that day and spoke to a new woman, who again insisted they did not mess it up, but did immediately take it back to their goldsmith to fix. Once it was fixed, we noticed that the goldsmith's tools had left imprints on the band, so we made them fix that too. Overall a very poor experience. Bad customer service. And a professional jeweler shouldn't do the bare minimum and leave such obvious flaws in a ring. Yes it was cheap, but you get what you pay for. I will definitely never go back there.
The customer service is beyond anyone's expectations: Helpful, friendly, knowledgeable, and efficient. Two years ago I bought my wedding ring set at Gerald's Jewelry. Over time one of my diamonds had gotten loose. I was going to be in town on a Friday afternoon 15 minutes before closing. I showed them which one and they repaired it right then so I wouldn't have to make another trip up there. Thank you very much Gerald's Jewelry.
Gerald’s is hands down the best! Between the above and beyond customer service to the Amazing staff I am a forever customer! I had a diamond fall out of my wedding ring and needed it by a pretty tight deadline, they got it back to me within 3 hours absolutely perfect and as sparkly as the first day I bought it! I love how they make you feel as if your personal piece of jewelry is just as important to them as it is to you!